Booking Tickets

Booking tickets at The Sub Rooms is now much improved.

You can now:

• Pick and choose your own reserved seats for most events
• Log into your account on line
• Manage your account preferences
• Print your tickets at home or have them sent to your mobile device
• Offer donations to support our work
• Contribute to our “Better Building campaign”
• Select a membership package which is right for you and get benefits straight away
• Apply discount codes and special offers to online purchases
• Buy Gift Vouchers and memberships for family and friends

Just log into your online account to access these benefits, or create an account with us if you don’t have one.

Concessions

We offer concessions on select events, and as standard apply to students, people in receipt of the state pension, people registered as unemployed, and people aged 13 years and under.

Refunds

Unfortunately, we are unable to offer refunds on tickets unless an event is cancelled. If an event is sold out, and we are able to resell your tickets, we will happily refund the face value of your tickets (less any booking fees) as credit onto your account.

Arriving late

If you arrive late to a show, don’t worry, we will wait until there is a suitable break in the performance and then show you to your seat.

Fees

We charge a £1.50 booking fee per ticket. This enables you to book your ticket in advance of the event. However, the price you see advertised is the price you will pay inclusive of the booking fee, so rest assured there will be no nasty surprised when you get to the checkout.

Café Bar

Walk straight into our Café Bar which is now at the front of the building.

Right now, the ‘pop up’ feel lets you know that there are exciting renovations and developments about to happen in the very near future – watch this space!

Our improvements will make you want to come to the Café Bar regardless of whether you have tickets to a show or not.

There will excellent WI-FI connection so you can work here during the day and play here during your free time.

Café Bar – The Sub Rooms Café Bar is a baby friendly space with lots of room for your baby or pre-schooler to crawl or toddle about. Feel free to feed, sing to, or play with your little one at The Sub Rooms (or hopefully for you, enjoy a hands-free cup of coffee while they nap).

Box Office Opening Hours

We thank you for bearing with us as we undergo the change of ownership.

Monday 18 – Tuesday 19 March

Our Box Office will be closed on Monday 18 – Tuesday 19 March to accommodate the install of our new Box Office system.
Please rest assured that no tickets will be sold during this period, so if you are keen to secure tickets for a particular event, they will still be available on Wednesday 20th March.

Wednesday 20 February March – Monday 1 April

During this time of change of ownership our Box Office will be located at
Stroud Town Council
Thanet House
58 London Road
Stroud
Gloucestershire
GL5 2AD

We will be open
Monday – Saturday
In Person 10am – 2pm
On the phone: 10am – 5pm
Online: 24 hours a day

Monday 1 April – onwards

From Monday 1 April we will move back into The Sub Rooms,and will be open:
Monday – Saturday
In Person 10am – 5pm
On the phone: 10am – 5pm
Online: 24 hours a day
Sundays and bank holidays (non- performance days)

The Box Office will be closed to in person and telephone bookings, but please book online 24 hours a day, 7 days a week.

Sundays and bank holidays (performance days) The Box Office opens for in person and telephone bookings 30 minutes before the show opens, and will remain open until 30 minutes after the interval.

Access

Your comfort, enjoyment, accessibility and safety is our first priority and we are committed to ensuring that your needs are met in order to ensure that you get the best possible experience during your visit.

Please let us know of any requirements you may have at the time of booking your tickets, or feel free to speak to a member of staff when you are here.

We have a hearing loop installed in The Ball Room and The George Room

Accessible performances

There are several events throughout our programme that are specifically aimed at audiences with access requirements. Very soon you will be able to filter our events according to your access requirements

Non-disabled audience members and those without additional requirements are of course able to attend these performances as well.

Wheelchair access

Every performance space in The Sub Rooms has wheelchair access, and we have fully accessible toilets on the ground floor. There is a lift within the building to enable you to access the second floor. Please use the ramp at the front of the building to access The Sub Rooms.

My First Visit

Welcome! Everyone is welcome at The Sub Rooms and if you are planning your first visit, we are here to make things as easy as possible for you.

Whether you are a seasoned arts attender, or just dipping your toe in for the first time, we hope we can encourage you to come back as often as possible.

If you have never been before, you might be wondering how things work at The Sub Rooms and; what to wear, and what to do when you get here. You’ll find some answers below, but if you have questions that we haven’t thought about, please call our Box Office staff on 01234 5678910.

Is The Sub Rooms just for adults?

No, absolutely not. We welcome everyone from crying babies, excited children, teenagers, working and non-working adults and older people.

Some events are suitable for only adults or children respectively. Please refer to the event information on our website for the recommended age for each event.

Some events are suitable for only adults or children respectively. Please refer to the event information on our website for the recommended age for each event.

Do people come in groups or can I come on my own?

Many people come to our Café Bar on their own to enjoy a coffee and a cake and fifteen minutes peace with a good book.

Usually people attend events at The Sub Rooms in couples or small groups of 4 or 6 people but many people do also come on their own. Occasionally we welcome larger groups.

Can I just come? Do I need a ticket?

Yes, you can just come! The Café at Sub Rooms is open every day (Monday to Saturday) and there is usually something going on. Some events are free of charge, and you can just turn up, for example, there may be a musician playing acoustic music in the Café Bar.

Other events are ticketed. We do recommend that you book in advance for these events , to save disappointment, and to choose your preferred seats. However, there is often last-minute space available, so if you want to come and don’t have a ticket it is always worth popping down, and we will do our best to get you in if we can.

What should I wear?

There is no dress code at The Sub Rooms. Wear what you will.

When should I arrive?

The event information on the website tells you the start time of each event. We recommend you arrive at least fifteen minutes before hand.
However, we encourage you to arrive earlier if you can, to pre-order your interval drinks and treat yourself to a drink and snack before the show starts.

What do I do when I get here

As you climb the steps (or use the slope) to get to The Sub Rooms, you’ll enter through large doors. Ahead of you will be a large staircase that leads up to The Ball Room (the main event space). If you turn left, you will find our Box Office and Café area.
If you need to collect your tickets, please speak to our Box Office staff who will have your tickets ready for you.
If you already have your tickets, why not relax in our Café until the ushers (people who are there to help you) advise you to make your way into your event.

Will I need to give out my information?

The Sub Rooms is currently under new management, and we are very keen to encourage people to sign up to our mailing list to that we can keep you informed of our programme and encourage you to come back. Therefore, our staff may ask if you are willing to sign up. However, you do not have to, and if you do, you can change your mind at any point.

What do we do at the end

Once your event has finished, people leave the event space and filter back through The Sub Rooms as they make their way home. We are keen to encourage you to stay for a drink (or snack, depending on the time of the event) afterwards.

There may be ushers (people who volunteer at The Sub Rooms) who may ask you to complete a short survey after the event has finished. This is so that we can monitor the quality of the events we programme, and your experience while you were here. We would be grateful if you took part in the survey, but it is your choice.

Getting here

The Sub Rooms is located on George Street, right in the centre of Stroud.
The Subscription Rooms
George Street
Stroud
GL5 1AE

Please choose your transport wisely

We are committed to encouraging everyone to be as environmentally friendly as possible and therefore encourage you to use public transport when you visit us.

Bus into Stroud

There are two bus stops very close to The Sub Rooms, one on Rowcroft, near Lloyds Bank and the other on Russell Street outside Peacocks. It is less than a one- minute walk to The Sub Rooms from these bus stops.
To plan your journey using public transport, click here

Train into Stroud

The train station is Stroud is right in the town centre, only a 5- minute walk away from The Sub Rooms. Simply turn left out of the station, turn right onto Rowcroft, and then second right onto George street.
To plan your journey using public transport, click here

Travelling by car

If you must drive , we recommend:

From the M5 – Leave the M5 at junction 13, and follow the sign posted route along the A419 right into the centre of Stroud.

Parking

Daytime London Road Multi Story Carpark – which is reasonably priced throughout the day and free of charge after 3pm

Evening: Church Street, Cheapside, London Road and Parliament Street, all of which are free of charge after 6pm