Vacancies

Box Office Supervisor (Part-time casual hours, hours negotiable)

Salary up to £13.91 per hour

Do you have experience of in person sales? Can you supervise a small team?

We’re looking for an enthusiastic individual with a passion for customer service, and an expert understanding and hands-on approach to maximising income in an events based building.

About You 
To join us as the Sales & Box Office Supervisor, you’ll need: 

• Experience in a supervisory role within the sales industry
• Experience in using a Box Office system particularly Spektrix (desirable)
• Ability to supervise and motivate staff members
• Able to work flexible and unsocial hours including evenings, nights, weekends and bank holidays
• Familiar with Microsoft packages such as Excel and Office
• Be open, adaptable and positive with a hands-on approach to all tasks as well as being an efficient and effective problem solver
• Have strong attention to detail with the ability to prioritise a complex workload by utilising excellent organisational skills
• Appreciate the importance of maximising commercial income in a not-for-profit organisation
• Have a passion and interest in contemporary culture, particularly in music, theatre, dance, and comedy.

The Role

As the Sales & Box Office Supervisor, you will provide support to the Director, Senior Management Team, Trustees and other departments across the organisation.

Joining the Sub Rooms team, you will:

• Ensuring daily, weekly and monthly tasks are undertaken by relevant member of the box office team – e.g. weekly box office returns, purchasing of merchandise, Spektrix cleaning, database duplicate reporting
• Liaise with merchandise suppliers, put stock on system and generate reports for monthly payments
• Maintain Box Office system and stay up to date on latest versions and improvements
• Supervising, training and keeping Box Office Assistants informed of developments, planned activities and events
• Data entry and updating of all events and activities onto Spektrix
• Oversee data capture, offering support to box office assistants and ensuring that targets are met
• Ensure that Gift Aid declarations are up to date and submit claims
• Work with the Venue Manager to ensure that the box office assistants deliver excellent customer service.
• Assist Box Office Assistants with customer complaints, as and when required.
• Act as duty supervisor for the building, including some weekend and evening hours as required
• Undertake any other duties which may be reasonably requested to ensure the smooth running of The Sub Rooms.

The Subscription Rooms Trust is an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.