Vacancies

Event & Box Office Supervisor

37.5hrs / Mon - Fri 9am-5pm (flexible) + 1 Saturday a month (day off in week in lieu)

£25,525.50 per annum

Holiday entitlement 21 days per annum

Company Overview

The Sub Rooms is a vibrant entertainment venue located in the heart of Stroud, a bustling market town. We are dedicated to providing an engaging space for various events and community activities.

Summary

We are seeking an enthusiastic Box Office Supervisor & Event Assistant to join our team at The Sub Rooms. In this role, you will play a key part in ensuring the smooth execution of events, contributing to our mission of delivering exceptional experiences to our guests.

Duties include

- Assist in the planning and coordination of events held at The Sub Rooms.
- Provide outstanding guest services to ensure a positive experience for all attendees
- Support the setup and breakdown of event spaces, ensuring all equipment is in place
- Communicate effectively with team members and event organizers to meet specific needs
- Assisting in general office administration
- Train & supervise Box Office Assistants
- Troubleshoot box office equipment, including ticket printers, card machines, and scanners
- Manage allocations for external ticketing agencies
- Checking, forwarding to the relevant person or responding to emails from the room hire enquiries inbox
- Listing venue events on external websites
- Contribute to maintaining & updating Sub Rooms website
- Contribute to maintaining & updating social media platforms
- Collate information for what's on brochures
- Coordinating the distribution of external marketing materials
- Attend weekly marketing meetings with Marketing team and Venue Manager
- Any other duties as would be expected by the management team

Desirable skills and knowledge

- Organisational skills to assist in event planning and execution
- Ability to manage time effectively in a fast-paced environment
- Previous Box Office experience desirable
- Ability to prioritise workload to ensure that events and marketing responsibilities are fulfilled when working within a busy team environment
- Efficient and calm when working under pressure on a variety of tasks simultaneously, to tight deadlines
- Ability to solve problems constructively and propose practical ways ahead when faced with difficulties
- Ability to absorb, analyse and impart information quickly
- Sharp focus on attention to detail and ensuring technical accuracy when updating documents, both online and offline
- An understanding of marketing and events management tools such as Dot Digital, Spektrix & Artifax
- Proficiency in MS packages

Personal qualities

- Excellent interpersonal communications skills, including tact, diplomacy and assertiveness, with the ability to communicate at all levels (both internally and externally)
- Ability to work well independently and to contribute as part of a team, with a supportive attitude to colleagues
- Calmness under pressure
- Willingness to work outside of normal office hours on occasion when required
- A commitment to equal opportunities and cultural diversity

If you are passionate about creating memorable experiences and want to be part of a dynamic team, we invite you to apply for the Box Office Supervisor & Event Assistant position at The Sub Rooms today!

To apply, please fill in this form: https://forms.gle/R6BM7NRZgwrmB8hg8