Terms & Conditions

Discounts

Available as indicated for selected events. Only one discount may apply per ticket. Please enquire about discounts when booking. All discounts are subject to availability and proof of eligibility. To receive regular ticket discounts, sign up as a member.

The Sub Rooms reserves the right to discount tickets at any given point. Tickets purchased before these offers are non refundable and not subject to this discount.

Concession

Concessionary tickets are not available for all events. Where they are available they can apply to students, carers, senior citizens (Over 60), registered unemployed, under 18 or under 16 years. Proof of status may be required.

Refunds

We are sorry but we are unable to offer refunds unless an event is cancelled. We may be able to resell tickets for sold out events up until two hours prior to the start time. An administration fee will be charged for this service. If a show is cancelled any refunds must go back on the original payment method. If your card has expired, the refund will still go back into your account but may take longer than normal.

Latecomers / Entry Times

Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may be the interval.

There shall be no admission or re-admission to the building after 00:30 except for customers previously admitted to the building who wish to leave the building to smoke in the smoking area.

Access

Please help us to help you by informing us of your needs when booking. We have level or ramped access to the front of the building and a lift to the Ballroom. The adapted toilet is on the ground floor. This toilet also has a changing table installed. Parking for Blue Badge Holders is close by. There is a hearing loop in the Ballroom and the George Room.

Children

No unaccompanied children under 14 will be admitted to the premises unless otherwise stated. If an event is for over 18's, no admittance will be given to anyone who fails to produce valid ID when asked to do so.

Photography

CCTV and film cameras may be present at and around The Sub Rooms. This includes filming by the police and/or security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event by the Organisers. By purchasing a Ticket to an Event and/or attending The Sub Rooms you give your express consent to all such filming.

Membership

Annual memberships will automatically renew upon expiry unless you tick the box upon purchase to opt out. If you need to change this after purchase please contact the Box Office.

Security

Swearing, threats or any act of violence will not be tolerated. Anyone giving verbal abuse to members of staff will be asked to leave the premises. Weapons / knifes – including Stanley knives – found on a customer on entry to an event will not be tolerated. Anyone found with weapons / knifes will not be allowed entry to the Sub Rooms and the police may be contacted. Anyone seen to be excessively intoxicated will be asked to leave. Anyone found to have taken illegal substances will be asked to leave and the police may be contacted.