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Terms & Conditions

Discounts

Available as indicated for selected events. Only one discount may apply per ticket. Please enquire about discounts when booking. All discounts are subject to availability and proof of eligibility.

Concession

Concessionary tickets are not available for all events. Where they are available they can apply to students, senior citizens, registered unemployed, under 18 or under 16 years. Proof of status may be required.

Refunds

We are sorry but we are unable to offer refunds unless an event is cancelled. We may be able to resell tickets for sold out events up until to two hours prior to the start time. An administration fee will be charged for this service.

Latecomers

Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may be the interval.

Access

Please help us to help you by informing us of your needs when booking. We have level or ramped access to the front of the building and a lift to the Ballroom. The adapted toilet is on the ground floor. This toilet also has a changing table installed. Parking for Blue Badge Holders is close by. There is a hearing loop in the Ballroom and the George Room.

Children

No unaccompanied children under 14 will be admitted to the premises unless otherwise stated.

Support

Have fun playing with our donation calculator to see how big you can make our heart grow.

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Transformation

Find out how your Sub Rooms is changing for the better.

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